Privacy Policy

Mission Control by Stranded ("Mission Control," "Stranded," "we," "our," or "us") respects your privacy and is committed to protecting the personal information and business data you share with us. This Privacy Policy explains how we collect, use, disclose, process, and protect information when you use the Mission Control platform, website, integrations, applications, and related services available at https://runmctrl.com ("Services").

1. Controller Identity

The data controller responsible for processing personal data under this Privacy Policy is:

Contact Email:
privacy@runmctrl.com

2. Information We Collect

We may collect the following categories of information:

A. Account & Contact Information

• Name
• Email address
• Phone number, including pending and verified security phone numbers
• Company name
• Billing address
• User account credentials

B. Business & Platform Data

Information connected or uploaded through integrated systems, including:

• Marketing and advertising data
• CRM and sales information
• Analytics and reporting data
• Operational workflow information
• Ecommerce and transaction data
• Task and project management information
• User-generated content and notes

C. Technical & Device Information

• IP address
• Browser type
• Device identifiers
• Operating system
• Log files
• Session activity
• Cookies and usage data

D. Communication Information

• Support requests
• Customer service communications
• Feedback submissions
• Survey responses
• Authentication and verification messages, including SMS delivery and verification metadata

3. Lawful Bases for Processing (EU/UK GDPR)

If you are located in the European Economic Area ("EEA") or United Kingdom ("UK"), we process personal data under the following lawful bases:

4. How We Use Information

We use collected information to:

• Provide and operate Mission Control Services
• Authenticate users and maintain accounts
• Send transactional verification messages for login verification, suspicious activity checks, account recovery, and other authentication-related purposes
• Deliver AI-powered insights and reporting
• Sync and process connected business data
• Improve platform functionality and user experience
• Monitor system health, integrations, and security
• Process payments and billing
• Communicate updates, support, and product information
• Detect fraud, abuse, suspicious activity, or unauthorized access attempts
• Comply with legal obligations

If you choose to use SMS-based account security, we may collect a phone number during registration, through profile or security settings, or during a suspicious activity verification flow. We only save a phone number as a trusted account phone number after successful SMS verification. Unverified numbers may be stored temporarily as pending values until verification is completed or abandoned.

SMS verification messages are transactional security messages, not marketing or promotional messages. Message and data rates may apply.

5. Cookies & Tracking Technologies

Mission Control uses cookies, analytics technologies, and similar tracking tools to:

• Maintain user sessions
• Analyze usage patterns
• Improve performance and functionality
• Measure marketing effectiveness
• Personalize user experiences

Users may manage cookie preferences through browser settings where applicable or through the Cookie Settings control in the site footer. More detail is available in our Cookie Policy.

6. Data Sharing & Processors

We may share information with trusted third-party service providers and subprocessors that support operation of the Services, including:

• Cloud hosting providers
• Analytics providers
• Payment processors
• Customer support platforms
• Infrastructure and security vendors
• AI and data processing providers
• Communication, email delivery, and SMS verification providers

These providers process information solely on our behalf under contractual confidentiality and security obligations.

For SMS security and verification workflows, Mission Control may use Twilio to process phone numbers, verification codes, delivery metadata, verification status, and related authentication or security event data needed to deliver and confirm transactional SMS messages.

Additional data processing terms are available in our Data Processing Agreement, and Mission Control maintains a current list of subprocessors at /legal/subprocessors. Cookie and consent details are available in our Cookie Policy.

We do not sell personal information.

7. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction, including the United States.

Where required under applicable law, we implement appropriate safeguards for international data transfers, including:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements
• Reasonable technical and organizational security measures

8. Data Retention

We retain personal and business data only for as long as reasonably necessary to:

• Provide Services
• Fulfill contractual obligations
• Maintain operational records
• Resolve disputes
• Enforce agreements
• Comply with legal obligations

Retention periods may vary depending on:

• Account status
• Legal requirements
• Security and audit obligations
• Customer requests

Pending, unverified phone numbers and related verification records are retained only as long as reasonably necessary to complete security verification, prevent abuse, investigate suspicious activity, and satisfy applicable security or audit requirements.

When information is no longer required, we securely delete or anonymize it where feasible.

9. Security Measures

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Security verification delivery may depend on mobile carriers and third-party providers such as Twilio, and Mission Control cannot guarantee that SMS messages will be delivered without delay in every circumstance.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. EU & UK Privacy Rights

If you are located in the EEA or UK, you may have the right to:

• Access personal data
• Correct inaccurate information
• Request deletion of personal data
• Restrict or object to processing
• Withdraw consent
• Request portability of personal data
• Lodge a complaint with a supervisory authority

To exercise your rights, contact:
privacy@runmctrl.com

We may verify your identity before processing requests.

11. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including:

• Right to know what personal information is collected
• Right to request deletion
• Right to correct inaccurate information
• Right to limit certain data uses
• Right to non-discrimination for exercising privacy rights

Requests may be submitted to:
privacy@runmctrl.com

12. Complaint Authority

Individuals located in the EEA or UK have the right to lodge complaints with their local data protection authority or supervisory authority if they believe their data has been processed unlawfully.

13. How Users Exercise Their Rights

Users may exercise privacy rights by:

• Emailing privacy@runmctrl.com
• Contacting support through the platform
• Submitting account or deletion requests
• Managing account settings, including verified phone numbers, where available

Users who enable SMS security can update or remove their phone number from profile or security settings, subject to account security requirements and any verification steps required to protect the account.

We will respond to verified requests within the timeframes required by applicable law.

14. Children's Privacy

Mission Control is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.

15. Third-Party Services & Integrations

Mission Control may integrate with third-party platforms, APIs, and services. Your use of those integrations may also be subject to the privacy policies and terms of the applicable third parties.

We are not responsible for the privacy practices of third-party services.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Updated versions will be posted at:
https://runmctrl.com/legal/privacy

Your continued use of the Services after updates become effective constitutes acceptance of the revised Privacy Policy.

17. Contact Information

For questions, privacy requests, or data protection inquiries, contact:

Email: privacy@runmctrl.com